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Why choose HGH?

How to Never Lose Another Customer

Posted: 9th Apr 2017 by Julia O'Connor Business Advice General, Business Builder Forum, Event
how to never lose another customer

How to Never Lose Another Customer


Even the most successful businesses have unhappy customers every now and again.

The real strength in customer service is to be able to deal with complaints so that the customer ends up even happier than before!


This Business Builder Forum shows you the rights and wrongs of handling complaints and how to use a 6-step service recovery process that can rescue a negative situation and turn it into a positive experience.

Practical and proven ideas for success

The next Business Builder Forum meeting will show you:

  • A 6 step recovery process to turn a client complaint into a positive experience.
  • Tips and advice from like-minded business owners who are experiencing the same challenges you are.

Proven, practical and profitable ideas that you can start using in your business straight away… and we’re confident that this one will more than live up to that promise.

How to book a Business Builder Forum

It all happens on Wednesday 17 May 2017 at Middlethorpe Hall in York. We start at 7.45 am finish by 9.30am, so you’ll still have time for a full day at work!

The fee for the seminar is £30 + vat, which includes breakfast. If you would like to book, please click here, contact Julia O’Connor on 01904 655202 or

Don’t just take our word for it…


“Superb, interesting and very professional”
“Well organised, good quality of attendees & informal”
“Lots of good material, well pulled together.”
“An interactive meeting where the guests are at ease and willing to share ideas”.
“Friendly and diverse range of attendees”

For more testimonials to persuade you… click here


What is the format of the How to Never Lose Another Customer Seminar?

  • 7.45am  – A gentle start to the day – meet new contacts over a cuppa and a full English breakfast. (other breakfast choices are also available!)
  • A  fun quiz to get the mind working, followed by the presentation
  • Take part in interactive workshops in small groups, with the aim of creating actions for you to implement in your business.
  • The full group joins together to share their findings.  Time for you to receive advice and support and share your own insights.
  • 9.30am – Time to get back to the day’s work!

Why not invite a guest?

To get the most out of the learning and networking opportunities of the event, we would ask you to invite at least one guest from outside your own organisation.  If you’d like to add a contact to the mailing list, please send their details to Thank you, we look forward to welcoming them!

More Information

If you’d like further information about our events, please visit our events page